A collective which strives for revenue, not people: that is the most common perception one has towards a corporation or a business. I too, as a mere student that hasn’t experienced much of this vast industry, had the same shades on when viewing companies. However, that stereotypical lens was shattered into pieces when I experienced the business environment within a small start-up company named Shuttle Delivery. To be quite frank, nothing that occured was anything close to what I expected–a complete shock in terms of my 15 year lifetime. Even though I had many experiences with collaborative work within school, the cooperative environment I encountered at a workplace like Shuttle was completely different. It felt as if every contributor of the company was upheld with utmost respect and was given fair credit for everything they accomplished. Instead of focusing on how to gain the most profit, the whole company strives towards building relationships, both internally and externally. I could see that everybody was extremely passionate about their job, each doing their part to accomplish a greater goal.
One sector that really spoke to me was the customer service team in the company. Overflowing with calls every single second, I could see the intensity within the room as everyone rushed to keep things organized. What really surprised me is that even though they were in such an overwhelming and intense situation, they always kept their composure and kindness. The way they treat their customers with individualized care was fascinating, and I could proudly say that I would be very happy with the service even if I was a customer myself.
Just to provide a bit of insight as in what the internal atmosphere of this company actually feels like, I’ve interviewed the head of the customer service department.
Question #1: How long have you worked in Shuttle and how was your experience so far?
I have been in Shuttle for 2 years now. The work is sometimes stressful when issues pop out, but it’s usually very manageable.
Question #2: What do you think is different about the Shuttle community compared to other companies?
I have to say that the working environment here is much more free than other places. Also, it’s really nice as I can say my opinions freely towards the development of the company.
Question #3: What is the most interesting experience you’ve had whilst being part of the team?
I would say that the most interesting experience I had was just spending time with everyone while having dinner after work. After a stressful day, having good food with good people will always be remembered.
In my opinion, Shuttle is like a David in the bible–a small powerhouse which has the potential to compete against colossal opponents. With gigantic companies such as FoodFly or 배달의 민족 monopolizing the market, it’s hard for small start-up businesses like Shuttle to survive in this industry. However, after experiencing the exceptional internal atmosphere of the company, I could see how maybe, just maybe, this small business can be a gamechanger. Encompassing family-like characteristics that none of the gigantic corporations can ever imagine, the Shuttle team’s sense of unification and cooperation is amazing, and that directly shows towards the end consumer as well.