Shuttle 2018 VIP Program

vip-logo2Why is Shuttle finally doing a VIP program?
Shuttle is an English friendly food delivery service that delivers from Seoul’s best foreign restaurants. We launched our company in 2014 with two goals; first, we wanted to make delivery more accessible for foreigners who couldn’t speak Korean. Second, we wanted to expand restaurant options that were available for delivery. We wanted to give more options for consumers, both in terms of what types of cuisine are available for delivery, and how they can place and pay for orders. At present we deliver in the following areas: Yongsan-gu, Gangnam-gu, Jongno-gu, Jung-gu, Seodaemun-gu, Mapo-gu, Seocho-gu, Anjung-ri and Songtan.

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Now we want offer even more from us! This VIP program is all about you, and building lasting bridges in our community. This VIP program is about promoting unity among the people supporting us. We hope the benefits of being in our VIP program will want you to continue to support our initiative to leave a lasting impression in the global community of Seoul.

What benefits do Shuttle VIP customers receive?

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One free delivery fee every month (4,000 KRW value) on an order with the food value over 25,000 KRW
Delivery Fee rebate of 10% credited to your Shuttle account for all delivery fees paid during your status as a VIP customer. For example, you paid 250,000 KRW in delivery fees between June 1st – June 30th; on July 1st your Shuttle account will be credited 25,000 KRW (10% of delivery fees). You can use the credit any way you’d like.
Free delivery credit on your birthday every year. Invites to Shuttle customer appreciation events throughout the year

How do I become a Shuttle VIP customer?

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You can become a Shuttle VIP customer two ways:
You are a member of an organization that has partnered with Shuttle to offer its members Shuttle VIP status.
OR
Your orders on Shuttle the previous calendar month totaled more than 750,000 KRW. For example, if your order total between June 1st – June 30th was 751,000 KRW then your account will automatically be elevated to Shuttle VIP status between July 1st – July 31st.

Can I lose my status as a Shuttle VIP customer?
Yes, Shuttle VIP status is checked every six months with partner organizations to ensure members are still an active part of said organization. If you cease to be an active member your Shuttle VIP status will be revoked. Shuttle status for Shuttle customers will automatically be checked every month, if your order total was lower than 750,000 KRW between June 1st – June 30th your Shuttle VIP status will be removed starting July 1st.

Does becoming a Shuttle VIP customer cost money?
You cannot buy VIP membership. At present only people who are partnered with organizations Shuttle cooperates with or Shuttle Delivery customers spending over 750,000 KRW per calendar month are eligible for VIP status.

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How do I get access to Shuttle VIP through my local organization or group? Here is the Sponsorship Application process!

Application Process
Organizations are welcome to submit sponsorship proposals to partners@shuttledelivery.co.kr.
Proposals should include the following:
Description and history of the organization, event or program the applicant wants Shuttle to sponsor.
Explanation of why Shuttle should sponsor particular organization, event and/or program, including sponsorship benefits to Shuttle.
Audience demographics for event or program.
Sponsorship levels available, including a list of other partners, if applicable.
Sponsorship levels and costs associated with each level.
Deadline for sponsorship decision.
Post-event evaluation process.
Existing sponsors.
Before submitting any proposal, the sponsorship Evaluation Criteria listed below should be considered.

Affiliate Marketing

Evaluation Criteria
Sponsorship proposals are evaluated against several criteria. These criteria have been developed to ensure that Shuttle establishes sponsorship relationships that will mutually benefit our corporation and the partnering organization.
Proposals are evaluated for:
Tangible business benefits associated with the partnership.
Positive exposure consistent with Shuttle’s brands.
Hyper-local scope, with the ability to mobilize members on a local level.
Opportunity to create long-term value.
Opportunity to reach targeted audiences and build relationships.
Ability to create cross-promotional initiatives.
Potential for long-term, sustainable partnerships and/or relationships, that allows Shuttle to connect to its target consumers and market its products and services.
Demonstrated experience in delivering added value to current or previous sponsors.

Announcing Shuttle’s Lucky Lotto Live!

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Shuttle Fam ~

We are about to embark on another fun concept which we hope you’ll all participate in and get excited about. The other day our team was at Shuttle HQ  brainstorming of cool ways to engage more with the community besides just delivering your favorite dishes from your favorite restaurants. We thought, “Why not make ordering from us even more exciting by raising the stakes a little higher while still focusing on the core element of delivering the food accurately and on time?”

Every Thursday at 5:00 PM we are launching a weekly lotto via Shuttle Facebook Live, the name will be, Lucky Lotto Live! This lotto event is not intended for Shuttle Delivery to make any type of profit and you are not required to purchase a set of numbers in order to participate. You will automatically get a number after every order you place on Shuttle; no physical ticket will ever be required to claim your prize.

Why are we starting Lucky Lotto Live? It’s fun and we want to give back to our loyal customers in a fun and adventurous way! We hope you will really appreciate the prizes that can be won as well as the excitement of checking your numbers every week.

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What are the prizes?

The prizes range from free delivery (4,000 KRW) for those that match four numbers; to gift certificates of 50,000 KRW and a Shuttle hoodie for five number winners; to the grand prize of free delivery fees for a year!

How do you win?

You must match at least four of the winning Lucky Lotto Live numbers with the numbers listed on the bottom of your order confirmation page or confirmation email.

How do you check the order numbers?

Each order that you make with Shuttle will have a Lucky Lotto Live number at the bottom of the order confirmation page as well as on each confirmation email sent out.

When can you win?

The drawing will be held every Thursday at 5:00 PM on Facebook Live. We hope you all tune in to see if you won but we will also upload the weekly show on Shuttle’s Youtube channel to view later in the week if you miss the live show.

What are the conditions for claiming your prize? You have all the way up until the the following week’s Lucky Lotto Live to claim your prize.

 

 

An Intern’s Day At Shuttle Delivery By SFS Student Geo Sanghyuk Yoo

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A collective which strives for revenue, not people: that is the most common perception one has towards a corporation or a business. I too, as a mere student that hasn’t experienced much of this vast industry, had the same shades on when viewing companies. However, that stereotypical lens was shattered into pieces when I experienced the business environment within a small start-up company named Shuttle Delivery. To be quite frank, nothing that occured was anything close to what I expected–a complete shock in terms of my 15 year lifetime. Even though I had many experiences with collaborative work within school, the cooperative environment I encountered at a workplace like Shuttle was completely different. It felt as if every contributor of the company was upheld with utmost respect and was given fair credit for everything they accomplished. Instead of focusing on how to gain the most profit, the whole company strives towards building relationships, both internally and externally. I could see that everybody was extremely passionate about their job, each doing their part to accomplish a greater goal.

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One sector that really spoke to me was the customer service team in the company. Overflowing with calls every single second, I could see the intensity within the room as everyone rushed to keep things organized. What really surprised me is that even though they were in such an overwhelming and intense situation, they always kept their composure and kindness. The way they treat their customers with individualized care was fascinating, and I could proudly say that I would be very happy with the service even if I was a customer myself.

 

Just to provide a bit of insight as in what the internal atmosphere of this company actually feels like, I’ve interviewed the head of the customer service department.

 

Question #1: How long have you worked in Shuttle and how was your experience so far?

 

I have been in Shuttle for 2 years now. The work is sometimes stressful when issues pop out, but it’s usually very manageable.

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Question #2: What do you think is different about the Shuttle community compared to other companies?

 

I have to say that the working environment here is much more free than other places. Also, it’s really nice as I can say my opinions freely towards the development of the company.

 

Question #3: What is the most interesting experience you’ve had whilst being part of the team?

 

I would say that the most interesting experience I had was just spending time with everyone while having dinner after work. After a stressful day, having good food with good people will always be remembered.

 

In my opinion, Shuttle is like a David in the bible–a small powerhouse which has the potential to compete against colossal opponents. With gigantic companies such as FoodFly or 배달의 민족 monopolizing the market, it’s hard for small start-up businesses like Shuttle to survive in this industry. However, after experiencing the exceptional internal atmosphere of the company, I could see how maybe, just maybe, this small business can be a gamechanger. Encompassing family-like characteristics that none of the gigantic corporations can ever imagine, the Shuttle team’s sense of unification and cooperation is amazing, and that directly shows towards the end consumer as well.

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An Intern’s Day At Shuttle Delivery By SFS Student Elias Kim

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As the school year comes to a close we see school’s start offering new opportunities to their students. One of these opportunities is for two Seoul Foreign School students to spend a week here at shuttle. During our time here we will be taking a look at the different parts of the business, from the customer service, to the sales, and marketing teams.

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Yesterday, we got a chance to call some of Shuttle’s partner restaurants and ask them a few questions. Not many of them spoke fluent english so it was more difficult for me as I can’t speak Korean. Nevertheless I managed to get a few answers out of the polite restaurant employees. Most of the questions I asked were either about the restaurants, or later on their relationship with shuttle. I wanted to know more about this as a highschool student going into their junior year without much of an idea of what they want to go into in the future I wanted to know most about what being a business entails and what helps to make a business successful. I wouldn’t consider myself the most qualified person to talk about this as someone who has next to no experience with the business world but being able to glean the information I could was really beneficial for me. It helped me think about what kind of person I want to be in the future and, if I was to go into business, what kind of business I would want to run.

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The first set of calls I made was to restaurants in the Yeonhui-dong area. Most of the restaurants either didn’t pick up, had managers who were absent, or couldn’t speak english so I could only awkwardly thank them for their time and move on. As a Korean person growing up in Korea without speaking Korean I had faced these kinds of problems before, but it was painfully visible when I didn’t know how to ask if the restaurants had an english speaker that I was struggling. I was however able get a few answers from Delhi India at the start, and this helped me stay motivated for the rest of the time I called in the Yeonhui-dong area. The first thing I had wanted to know was about the people and the restaurant themselves. It was interesting to learn more about the people running the restaurants rather than just focusing on the food. Aside from those I started to want to learn more about shuttle itself and how it had affected the businesses of those it partnered with. There was a wide difference. For Delhi India shuttle seemed to have helped them gain more customers and exposure. While for Beth’s Poutine, a restaurant in the second round of calls to Itaewon, didn’t seem to have noticed any real difference in their sales from before and after they partnered with shuttle. Another interesting difference I noticed was that with larger chain companies like Halal Guys the answers given were much shorter and were relatively vague in comparison to the smaller diner like restaurants. The answers the managers were able to give were also very different. At Delhi India the manager was able to answer all the questions regarding major decisions in the restaurant like the location and genre of food. At Halal Guys the manager position was just another rung on the ladder. The person in the position had been promoted to it 4 months prior. It was interesting to see the differences between the two extremes and it helped me have a clearer view on what’s more important in a job that I would want in the future. A steady stable income with the reassurance of a franchise behind your back. Or the relative freedom that comes with starting and managing your own restaurant.

April showers bring…LONGER Shuttle operating hours!

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Hello to all you lovely Seoulites and congrats on making it through a very cold Seoul winter. Thank you for supporting us and helping us blow past previous order records; obviously, we wouldn’t be able to keep growing if it weren’t for you guys. With every order we aim to up our game and strive to give ya’ll the easiest & best possible delivery experience.

 

April Showers bring…LONGER hours! Yep, you read that correctly; starting April 2nd we will start service at 11:00 AM and accept orders through midnight. We will NO LONGER be having a lunch break during the weekdays between 3:00 and 4:30 PM, we’ll remain open all day. Previously our hours of operation were from 11:30 AM to 9:30 PM with a break between 3:00 – 4:30 PM, so this gives you guys four and a half more hours to get food delivered directly to your doorstep. We’ve had many customers request longer delivery hours because they work late, we hope this helps you guys out! We’ll test the new hours for one month, then re-evaluate how popular staying open past 9:30 is; if popular we will keep the extended hours. Please keep in mind that many of our partner restaurants close between 9:00 – 10:00 PM, but don’t worry, we’ll do our best to curate a selection ample enough to satisfy your late night Crave-ings!

 

We really want to add more features to help make our service more convenient and satisfying for our Shuttle Family. So if you guys ever have any suggestions or feedback please let us know and we will do our very best to get those sorted as quickly as possible. Thanks so much for choosing Shuttle as your delivery service, we really appreciate all the support we get from you guys. Next time you feel we’ve completed a five star “worthy” delivery it would be AMAZING if you could rate us on the App Store, Google Play, or Facebook. As a small business we need all the SEO help we can get and positive reviews definitely help us with potential new customers.

 

Shuttle Delivery is now accepting Bitcoin Cash

That’s right, now you can use another one of the world’s most popular cryptocurrencies to buy your food, and get it delivered. We are proud to announce that we are the first food delivery company in Korea to accept Bitcoin Cash.

Shuttle charges no additional fee to pay via Bitcoin Cash. You can use any wallet you have on your phone, and – thanks to our partner solution at BitPay – payments just take a few seconds to confirm. All prices are instantly converted from Korean won to Bitcoin Cash with almost no transaction fees! 

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How do I use Bitcoin Cash on Shuttle?

1. Get some Bitcoin Cash
The easiest way is to sign up for an exchange like Korbit or Coinbase where you can change your KRW to BCH

2. Shop
Select a restaurant, add your food to the cart and click “Order” to get to the checkout page. There you select “Bitcoin Cash”

3. A popup for your payment opens

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4. Scan to pay 
Take out your phone that has a Bitcoin Cash wallet app installed, and use the “Scan” or “Read QR code” function of your app.

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5. Done
Lean back, Shuttle will handle the rest from here!
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Why Another Crypto Currency Payment Option?

Korea is a technologically advanced and progressive country. But online payments have always been a source of frustration for Koreans in general, and expats especially. The prerequisites for online payments are numerous. You need to download and install numerous security plugins, provide a Korean ID number, a Korean phone number that is registered in your name, and then you can only use Internet Explorer. For the foreign community in Seoul, who – in proportion- use more Macs and often lack one of the above requirements, this is a major pain point. We received a lot of great feedback when we introduced the ability to pay with Bitcoin in July 2017, but people kept asking “Will you offer other crypto currencies later?”. This will be our second crypto currency accepted as payment but it will not be our last!

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We’re a bunch of early adopters who believe that there is always a better technology out there to solve our problems. And because Korea has these unique issues that hinder the spread of easy and affordable online payment options, we saw cryptocurrencies as a perfect fit for our and our customer’s problems. We live in exciting times; So accepting Bitcoin Cash as a payment option is the logical next step for Shuttle Delivery!

More Delivery Options will be Available in Gangnam!

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Coming soon! Shuttle plans to add at least 60 new options for it’s Gangnam customers.  

 

Right now there are only about 14 delivery options in Gangnam on the Shuttle Delivery service.  We want this number to grow to about 75 in the next couple months and eventually reach 150 options. We want customers in Gangnam to feel like they are getting just as many choices as the Itaewon customers have gotten used to having.  

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We understand that our service is probably not well known to the folks living in Gangnam because they are not seeing that many restaurants that interest them. We know in order to get them to spread the word to their friends and colleagues; we must give them something worth talking about. There needs to be a clear sign of dedication to their needs and concerns.  The way to exhibit that dedication is by showing the community of Gangnam that we are more present, and with an intention to grow further in that region.  

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Many of the restaurants we plan to add, include local burger favorites like Gilbert Burgers, and Firebell. Also local pizza go-tos like Brick Oven Pizza and The Booth will be targeted. Cherished Gangnam darlings like Bad Farmers, Pick-a-bagel, Jihal Guys, Holee Chow will be aimed for as well. Last but not least we totally intend to gather international chains like California Pizza Kitchen, Subway, and Quiznos. We really want to offer something for everyone’s taste so this will hopefully be a more comprehensive solution for the Gangnam community to help with their delivery needs.   

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This will hopefully show the entire Seoul community about our commitment to growing and improving.  We hope this jumpstarts us to eventually take over more areas in Seoul and eventually all over Korea. This will be a very important chapter in the story of our existence in the Korean food delivery ecosystem.  We hope you guys will support us on our newest venture and we will do our best to make your support worthwhile.

 

Restaurants with ZERO delivery fee

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Hi again Shuttle Community. This week we decided to do something that we felt was very important.  We wanted to write our blog about some partner restaurants which decided to work with us on the monthly promotion that we have been doing for over 6 months now.  These restaurants exclusively allow us to deliver to customers for no delivery fee.  The only thing the customer has to pay for is the cost of the food! We think this is worth promoting, since we would always hear naysayers in the company’s beginnings say that no one would ever pay for delivery. This statement was found to be quite untrue, but we still believe that there are customers out there that paying a delivery fee inhibits them from trying the service.

So without much further ado; Here are the restaurants participating in our no delivery fee promotion!

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First up is Belgrade. Belgrade originally found fame on the Korean TV show ‘Gourmet Road’ (식신로드)

Belgrade Bar&Grill debuted on the famous TV show ‘Gourmet Road’ and was introduced as the first and only Serbian restaurant in Korea. In the show, viewers find out what Jong Jun-Ha, Min-a from AOA, Park Ji-yoon and Lee Jae-Hoon think about Belgrade Bar&Grill.

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Belgrade was opened with the idea of bringing the owners’ beloved Balkan cuisine to Seoul. Now with Shuttle Delivery it can arrive right to your door. Belgrade is very proud of their in-house cured and prepared meats, fired over a custom grill in true Balkan style. Experience tender Balkan Style beef, succulent pork, and juicy chicken dishes full of herbal flavors that tantalize your tastebuds. Welcome Belgrade to your home.

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Next up is House of Wings. Their claim to fame is being focused solely on wings.  Wings are not considered the favorite piece of chicken for Koreans (They usually prefer thigh meat) so this was a bigger risk as a business in Seoul than it would be if opened in the States. This place focuses on high quality simple ingredients and homemade sauces to set themselves apart from pub grub wings.  The restaurant is owned by John and he has a great reputation as friendly and personable man. John has principles that he strives to abide by; He chooses ingredients based on sustainability and simplicity. He also uses only domestic fresh ingredients in his food and organic ingredients whenever possible.

His wings are categorized into world city names that represent the different sauces that Chef John creates. 5 flavors represented by these 5 global cities; Buffalo, Seoul, Roma, Beijing, and Bangkok. The Buffalo city wings do a great job of having a pretty traditional buffalo flavor with home-made hot sauce and butter. The Seoul city wings are sweeter and consist of soy sauce, garlic and red pepper flakes; Long-term Seoul residents will recognize the flavor as being similar to Korean style Sweet and Spicy (Yangnyeom sauce) Chicken. The Roma City wings are based on the recipe of the well known Parmesan and Garlic chicken eaten in the states. The Beijing City wings are based a bit on the American Chinese mainstay General Tso’s chicken with ingredients like Yuza Jam, brown rice vinegar, and chilli pepper. And the last variety of wings he offers are the Bangkok City wings; they have distinct Thai flavors, because ingredients like Thai red curry paste and coconut milk are used.

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Next we have Persian Queen. Persian Queen gives you the royal treatment every time. Persian Queen is famous for its curry and taking an innovative approach to traditional Indian food with quality meats, vegetable, and spices. Dedicated chefs and owners make the dining experience at home or at the restaurant more fulfilling. One of the greatest Indian (North Indian) restaurants in Seoul but with just a cult following due to it’s small interior. It’s a very intimate place, perfect for a couple but it’s tiny so better just to get it delivered since there is no fee anyway 🙂

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And last but not least we have Spoon Me! Eat well, Stay Healthy is the motto. SpoonMe is a premium plant-based meal service designed for people on the move. Without an actual physical location, Spoon Me relies on Shuttle to serve it’s growing base of customers. They make creative, healthy and delicious bowls that are a perfect choice for vegans, vegetarians and those excited about healthy eating options. They understand the struggle of trying to eat food that is both nutritious and delicious—so their goal is to provide you with delivered, affordable, meals that save you valuable time and energy in your busy life. Unique and well balanced bowls are prepared with natural and fresh ingredients, guaranteed to leave you satisfied and feeling great. Spoon Me really believes eating healthy is not just a diet, it’s a lifestyle.

They have delivery options for everyone, with local quick service or door-to-door nationwide delivery.

Shuttle Delivery
Residents of central Seoul can order everyday on-demand athttps://goo.gl/xv2P98.
You can pay online or specify cash or card on delivery.

Residents in other parts Seoul and nation-wide can receive next-day deliveries. Orders placed today will be shipped in refrigerated packaging tomorrow. https://goo.gl/AGOOJE

Market Kurly
Korean speakers can order and pay online at www.Kurly.comfor next day delivery.

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All of these options are free delivery and can be delivered to you today! Place your order and only worry about the cost of the food. These 4 restaurants are at least worth trying out because of that. 🙂

First Day of Summer

Today marks the official start to the summer of 2017, so congratulations, we have made it to another season! The official term to describe today as the beginning of summer is the summer solstice. The summer solstice typically occurs around the 21st of June in the northern hemisphere and is the time when the sun reaches its highest point of the year at the Tropic of Cancer, resulting in the longest day of the year. It’s a phenomenon which causes us to receive our largest amount of sunlight in one day.

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Even though summer only officially started today on June 21st, it was already starting to feel a lot like summer all around the peninsula. We were already getting warnings from the local media about a week before summer solstice regarding the avoidance of going outside if not absolutely necessary. Which is one of the many reasons that Shuttle Delivery was invented! The summer sun tends to make us more lethargic and so we should conserve our energy and have our food delivered to us.  Especially since the summer heat is much better enjoyed indoors with AC 🙂

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Summer is still one of our favorite times of year though. Not so much for the heat, which we truly hate, due to us spending most of our time on bikes buzzing about; but just the slower pace that everyone else takes and a much more fun attitude that everyone seems to share. There is also a lot of great food to enjoy in summer like  some creamy refreshing gelato delivered from our partner Zucca’s Gelato. The American summer classic, grilled burgers, are covered by ordering from spots like Left Coast, Bombs Burgers, Gilbert’s, I Am a Burger, and The Hike.  Plus we have so many BBQ joints! BBQ is also a summer mainstay and we have great options for delivery like Big Boy BBQ, Craftworks Taphouse, Manimal Smokehouse, and Rusty’s Smokehouse .

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We look forward to seeing more of you guys this summer while you enjoy vacations and well deserved rests indoors. Cheers to seeing how summer 2017 plays out!

Introduce Your Friends to Shuttle & Eat for Free!

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We want to grow our community and reach out to all the people in Seoul who haven’t heard that they can order more than chicken and pizza. And you can help us do it.

We started this very exciting initiative about a year ago to help everyone learn about getting great food delivered right to their doors. It’s a referral program where we are offering new user’s first order delivery fee with us to be exempt. We will cover the 4,000 won cost of the new referred customer and we will offer the referrer something valuable in return as well! We think this is a great opportunity for all participating referrers because essentially you are giving away something very useful to your friends, church community, family members, roommates, sports teammate, etc. while also getting Shuttle credit for yourself.

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If you love Shuttle Delivery and you love free stuff, then you definitely want to get in on this: You earn ₩ 4,000 in Shuttle credit for each friend that you get to sign up. Your account will be credited after their first order. You can also click one of the social media buttons on our “Tell a Friend” Shuttle page to automatically post it to Facebook, tweet it, or email it. Referrers get a unique referral code to share with whomever they choose, so that every time they get a new person to try our service, the referrer gets paid in Shuttle credit.  

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We hope everyone helps us spread the word on this very exciting initiative! Our company was formed by a bunch of expats who decided to solve a food delivery problem plaguing the Seoul foreign community for a very long time; so we want our Shuttle Delivery service to continue to spread in order for it to be used by more and more foreigners within our previously neglected expat community. Do your neighbor a favor and tell them about Shuttle Delivery today!